(MSA Series #2) Cooperation and Reliance
BUY THE ANNOTATED MSA+SOW DOCUMENT TEMPLATE BUNDLE!
The documents discussed in this blog posts are now available from me for only $99. Click here to learn more.
The following two sections of our Master Services Agreement establishes who (as in, a specific person) is responsible for managing the relationship on behalf of your client. This is a critically-important bit of information to establish on a contractual basis when more than one stakeholder is involved in decision-making. Once the work has begun, make sure that important decisions are communicated back and forth through this person.
Client shall assist Hashrocket in the performance of its obligations under this Agreement and shall undertake the responsibilities specified in this Section 2 at its own expense. Client shall make available to Hashrocket a designated representative: [name of representative] (“Client’s Representative”), who shall be authorized to make binding decisions for Client regarding the obligations which are the subject of this Agreement, and shall perform or have performed other duties and requirements of Client as set forth in this Agreement or in an applicable Statement of Work.
Client understands that Hashrocket shall rely upon Client’s Representative as having the authority specified in Section 2 herein and that all official communications from Hashrocket to Client shall be addressed to Client’s Representative.
The Client's Representative should be a party to all important decisions and project communications. If they are not directly the person involved in a decision or communicating it to you, make sure they are at least CC'd (assuming email). These clauses are your protection from accusations of having acted in a reckless or otherwise unauthorized manner.
Make sure to make an amendment to the agreement if the identity of the Client's Representative changes during the term of the agreement. At no point in time do you want it to become vague or unclear who it is that should be giving you definitive directions.